Troubleshooting

Please make sure your computer meets the system requirements and that you have the latest plug-ins installed on your computer.

Below is the status of your setup:

Plug-In Checks

•   Shockwave:      Download Shockwave
•   QuickTime:      Download QuickTime
•   Flash:    Download Flash
    

If you see the bouncing ball animation below, you have successfully installed Flash Player.

If you don't see the animation, please click on the box below to run Flash. Or, follow the steps to install Flash and refresh this page.

Browser Checks

•   JavaScript:
•   Cookies:   Checking Cookies...
•   Cache:   Checking Cache...
•   Pop-ups:

Configuration

•   Agent: CCBot/2.0 (http://commoncrawl.org/faq/)
•   IP: 54.196.2.131
•   Browser:
•   Operating System:

If you are still having technical problems, please contact Customer Support.

 

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