Technical Support

Contact Customer Support for further assistance.

How do I install and enable Java on my computer?

To install Java, go to www.java.com.

Then, enable Java using these steps:
(For Internet Explorer):

1. Click on Tools
2. Click on Internet Options
3. Click on the Advanced tab
4. Scroll down about halfway until you see Java (Sun)
5. Make sure that the box "Use Java 2" is checked
6. Close your browser and restart your computer before using ALEKS

(For AOL):

1. Click on Start (bottom left corner of Desktop)
2. Click on Settings
3. Click on Control Panel
4. Double-click on Internet Options
5. Click on the Advanced tab
6. Scroll down about halfway until you see Java (Sun)
7. Make sure that the box "Use Java 2" is checked
8. Close your browser and restart your computer before using ALEKS

 (For Netscape 7.x):

   1. From the menu bar, choose Edit --> Preferences
   2. Select the Advanced category
   3. Check the box labeled "Enable Java"
   4. Click OK to save your preference.

(For Firefox 0.8 and Up):

   1. Start Mozilla Firefox browser or restart it if it is already running.
   2. Select Tools > Options.
   3. Dialog box: Options
   4. Click Content > Select Enable Java

How do I enable JavaScript in my browser?

JavaScript must be enabled in your browser in order to use Connect Math. Normally, it is enabled and you do not need to do anything to make it work. If for any reason it is not enabled, here are the steps to follow.

Internet Explorer

1. At the top of the Explorer window, on the menu bar, click on the Tools menu, and select Internet Options.
2. In the Internet Options window, select the Security panel.
3. If you do not have to customize your security settings, click Default Level, then OK.
4. If you have to customize your security settings, click on the Internet zone, then on Custom Level. In the Scripting section, click Enable for Active Scripting, then OK. Click OK again at the bottom of the Internet Options box.

Firefox for PC

1. At the top of the Firefox window, on the menu bar, click on the Tools menu, and select Options
2. In the Options window, select the Content panel.
3. Check the "Enable JavaScript" box, then scroll down and click OK.

Firefox for MAC

1. At the top of the Firefox window, on the menu bar, click on Firefox, and select Preferences
2. In the Preferences window, select the Content panel.
3. Check the "Enable JavaScript" box, then close the window.

Safari

1. At the top of the Safari window, on the menu bar, click on Safari, and select Preferences
2. In the Preferences window, select the Security panel.
3. Check the "Enable JavaScript" box, then close the window.

Chrome

1. To enable JavaScript, go to Chrome ->Click on Wrench Icon -> Options -> Under the Hood Tab -> Content Settings
2. On Content Settings -> JavaScript tab -> enable “Allow all sites to run JavaScript”