FAQs

How do I access the eBook in Connect Math? I’m entering my email address and password to purchase an access code but it doesn’t accept them. How do I extend my account after the two-week Financial Aid Access Code expires? How do I move my account from one class to another? Can iPad/tablet devices be used with Connect Math? The question’s text is extending past the edge of the answer area AND/OR There is no vertical scroll bar on the page.

How do I access the eBook in Connect Math?

To access the e-Book in Connect Math, click the eBook button located in the upper right-hand side of the screen. If the student access code you purchased does not provide access to the e-Book, it can be upgraded by clicking the eBook button and buying the upgrade for an additional fee.

** Please note that if a class has not been set up by the instructor to use the e-Book, the button will not be available.

I’m entering my email address and password to purchase an access code but it doesn’t accept them.

If you are experiencing difficulties using the McGraw-Hill E-Commerce website to purchase an access code during registration or extension of your account, specifically when inputting your personal information or email address, please verify you are entering all the information correctly. If you are attempting to extend an existing account, please use the same email address that you used to purchase your original access code.

**Note that this does not apply to students who have registered their accounts using the Financial Aid Access Code.

If you are still receiving an error message, it is recommended you use a different email address to make your purchase. Doing so will not affect your Connect Math account and you will not lose any data. If that does not resolve your issue, you can reach McGraw-Hill’s E-Commerce Customer Service Department at 1-877-833-5524 during normal business hours.

How do I extend my account after the two-week Financial Aid Access Code expires?

In order to ensure that all of your work and progress is available to you as you continue in the class, you will need to properly extend your account. You do not have to wait until your Financial Aid Access Code expires before you extend the account. To extend it before the expiration date, log into your account and follow the instructions below:

1. Click the Edit Profile link at the top of the page on the right-hand side.
2. Enter your Connect Math password.
3. When the Edit Profile page opens, click the Extend your account link next to the subscription listing at the bottom of the page.
4. The link will take you to a page that asks for a student access code. If you have already purchased a student access code, enter it in the boxes provided. If you have not purchased a student access code, click the purchase a student access code online link. You will then be transferred to McGraw-Hill’s E-Commerce Web site to make the purchase. Once you have purchased a student access code, a purchase confirmation email will be sent to the email address you provided and your student access code will be automatically added to your account.

If the Financial Aid Access Code has already expired, you will automatically get a message saying that your account has expired when you attempt to log in to your account. Click on the Extend access to your account link that appears and follow the same directions outlined in Step 4 to extend access to your account.

How do I move my account from one class to another?

To move an account from one class to another, you will need to take the following actions:

1. Log into your Connect Math account.
2. Click on the Edit Profile link at the top right-hand side of the page.
3. Enter your Connect Math password.
4. Click on the Change Course link at the bottom of the page.
5. Enter the new 10-character course code provided by your instructor and click Continue to move the account.

**Please note that if the new class is not using the same textbook as the current class, you will need to purchase a new student access code. If this is the case, please follow the steps below:

Once you have entered the course code and confirmed the class information, you will be taken to a page that asks for a student access code. If you have already purchased a student access code, enter it in the boxes provided. If you have not purchased a student access code, click the purchase a student access code online link. You will then be transferred to McGraw-Hill’s E-Commerce website to make the purchase. Once you have purchased a student access code, a purchase confirmation email will be sent to the email address you provided and your student access code will be automatically added to your account.

Can iPad/tablet devices be used with Connect Math?

Connect Math is not compatible with tablet devices such as the iPad or hand-held devices such as smart phones. All users are required to log into Connect Math through a laptop or desktop computer running Windows or Mac OS to ensure Connect Math functions properly.

The question’s text is extending past the edge of the answer area AND/OR There is no vertical scroll bar on the page.

If the question does not appear properly on the screen such that the question’s text is extending beyond the borders of the window or the scroll bar does not appear, the browser's zoom level is most likely set to a different value than its default of 100%. Using any zoom level other than 100% on any browser will cause Connect Math to display the information on the screen improperly.

• For Internet Explorer, click the zoom icon at the bottom right corner of the screen; it will have the appearance of a magnifying glass with a plus sign within it. Alternatively, you can click the View menu and select Zoom, 100% or press Ctrl-0 to reset your browser back to its default of 100%.
• For Mozilla Firefox, click the View menu and select Zoom, Reset.
• For Google Chrome, click the icon at the top right corner of the screen that has three horizontal bars and select the (+) or (-) sign next to Zoom.
• For Apple Safari, hold down the Command key and hit 0 (zero).